I ordered an item from a UK site (turns out it's anything but) called Swanation that disappeared the night of the sale. The only way I could see of complaining (due to the convoluted complaints process on here) was through unauthorised account complaints. PayPal ignored all of the information I gave them (especially the fact that the site is now gone and online reviews all saying it was a scam company-which I should've checked) and just said no account irregularities and closed the issue. Now I can't do a complaint about the item not even arriving or having had no information from the company behind the scam, which appears to be based in China, with email addresses from other countries to make tracing them difficult.
... View more