A buyer ordered automobile replacement windows. We shipped them the exact items they ordered. They received them and said they did not fit. They wanted to return them. I had a no return policy and PayPal informed me that I did not have to accept the return. I instructed the buyer to send the items back to me at their expense. This they did. When I received the items - they were irreparably damaged by the buyer forcing them. The rails attached to the glass to guide the window while moving up and drown where twisted and bent. I opened the return case and pressed the button to deny the return and filled in the form stating the items where damaged. Paypal then issued a refund to the buyer. I have been unable to call PayPal and the resolution center will not allow any action on the refund. I have e-mailed Paypal and they direct me to the resolution center which is in-effective. How do I appeal this? Why was the refund issued? I
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