We have tried various options. The closest we've come is a customer service agent trying to start a conversation on messenger at 2am, the next night it was 4am. We did get someone at 11pm one night just as we were going to bed but they just gave us the link to the resolution centre which just redirects us to the link telling us the account is limited. It seems impossible to get any where....mental health is on a knife edge at the moment here and this is looking like a last straw. My husband is pretty much ready to put a close on his career as we struggled enough in lockdown and now we can't pay rent or take deposits it's just another battle we can't fight.
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