Hi, I opened a claim for not receiving some goods on 7th of August 2020. It's still pending - today is 19 of Sept. They said they will decide on the claim in 5 days. More than a month nave passed! Why it takes so long? They continuously change the resolution date. Now it's 24 of Sept, but they could postpone again the decision date! The site I bought some goods is a scam site and there's a lot of info on internet about it... Are they really investigating or just postponing...?
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