I wish I would've seen this before ordering the telescope. Doesn't focus for me either and there's a smudge hindering the view. Defective product. Getting the run-around trying to return. DO NOT ORDER THIS ITEM!!
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There is hundreds of complaints against this company. PayPal is basically complicit with their handling of the situation, but you can get a refund if you are persistent and file a IC3 complaint. Link below. Once you file the complaint you message PayPal and pass on the information to them. It took me dozens of exchanged messages but I eventually got my money back. It also taught me a lesson to #DONOTUSEPAYPALFORANYPURCHASESEVERAGAIN https://www.ic3.gov/
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I also only received the foam pads and storage bags. No framework, so useless. Same company has been fraudulent with telescopes. Search Cogreat. Very unhappy and my last on-line purchase. If it is not at the shops, I don’t buy it!
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