It looks like this problem is still happening in year 2020. I'm seeing the same issue. On paypal.com, when I click on the "Resolve Account Issue" button, it just refreshes the page and shows the same error: There’s a problem with your account. Be sure to resolve it to restore full account access. I messaged PayPal. They gave me a link https://www.paypal.com/policydashboard/process/compliance/cip that would allow me to upload documents. That link just tells me: We couldn't verify your info. Please contact us for more help. I looked around and every help page about uploading documents to verify your account tells me to go through the Resolution Center. However, in the Resolution Center, there is nothing that lets me upload documents. On my phone app, when I click to resolve, it just tells me that I need to log in -- but I am already logged in!
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