Hi thanks for your reply I understand that things are not easy, with many claims and so on, the claim was escalated a month ago, what I found not serious is to change estimate resolution case everyday. It does not look serious, and after reading a few post here, It seems like they can take several months, this really is not the kind of protection a buyer want, I may start making a complain and look to work out small claims court uk knowing they would take almost the same time or maybe would be faster.
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