I had sort of the same problem. In my PayPal account it states as you did saying arioonlineserviceteam was who I need to contact which I have. My order was a Cat Tree so I would know whether or not I received it cause it would've in a big box. I have emailed several times stating I have not received it. They stated that it was delivered Aug 21,2020 (35) days ago but if you count 35 days isn't until after Sept 24,2020 and it's only been a little over 2 wks since the date they said it was delivered. The latest reply from them stated I needed to contact my post office which I have and the tracking number they gave me is not the right kind of tracking number for UPS which is who they said delivered my package. Waiting on a reply from them. LauraleeF
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