I bought pants on Etsy from a seller that claims to be in Germany. I'm in Canada.
I checked the sizing by message beforehand, everything looks good, I buy them.
They arrive and are hilariously small - child's size. I take a photo and message them right away - they say ok, return it.
Surprise, return address is in China; they only accept Paypal, and return disputes through Paypal require return tracking info.
I phoned Paypal about this yesterday and the agent seemed to get it, but when I saw the case she opened up for me it just said "Pants don't fit. Give me refund" without any context at all - I'm afraid that what she said about the tracking issue is lost in the wind.
Do I have any chance at all at wining my return/refund dispute? I'm fine shipping it through regular mail, but when I go through the auto-system, I have the suspicion I'll be rejected without a tracking number.
Anyone been through this? What can I do? I have the sense that the seller had no intention of selling me something suitable, and no intention on getting it back.
This seems like a very deliberate exploitation of both Etsy's and Paypal's policies.
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