I've had the same problem - ordered Harry Potter Jigsaw and got a shoddy paper 'jigsaw' of USA National Park signs! Still under dispute after 4 weeks, they will give me a full refund, but only if I return the useless piece of junk, which I'm not prepared to do. Not happy with Paypal's response - they shouldn't be accepting this scam suppliers as clients!
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In case of others also reading this thread, cost of return postage claims are handled separately and with conditions. A "Request return shipping refund" link can be found in each transaction's details on your Activity page. I successfully claimed the cost of postage of the items back to China for my "Significantly different" claim.
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I have just been informed that I have to return goods to a seller who sent the wrong goods ordered! This is before I receive a refund. I DO NOT trust the seller to refund my money after they receive the goods back, and if they DO NOT make good the refund they would have been paid TWICE for the items! What can I do as PayPal do not answer!
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@wickedtatz Think paypal is inundated with claims at the moment from those that have bought tat from these China web sites or Social Media ads. So all claims are being pushed back until they get around to your turn in the queue unfortunately.
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