Same happened to me, ordered a Workbench $20+, put in a dispute as the seller wouldn't reply to my emails, Paypal said they would contact seller, when I checked progress in my account there wasn't any, so after a period of time weeks later it says they will make a decision on the 3rd September, checking my account they closed the case in favour of the seller saying the item was posted and delivered, the only thing that I have received out of the unusual was a business card holder, I never ordered it, so after reading above this must be the Workbench, So Paypal is helping the Scammers scam members that they are supposed to protect, but then again they make money out of the seller in fee's so why should they help the buyer they make no money out of us. There was no option on the case history to appeal the decision as the Help section states,
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