Like many others in this discussion, I have to blame myself for not sufficiently investigating the seller prior to purchase. However, I do feel that PP's resolution centre is not fit for purpose, as neither online or by any other means, does it allow a buyer the option to input all their circumstances. Surely one should be allowed to respond to PP closing a case when there are pertinent details that don't fit on their form. Particularly important in these COVID days when online shopping has increased. It would be great to find a public enough platform to shame PayPal into more transparent disclosure of their policies, and to provide an accessible and efficient customer service centre.
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