I have exactly the same issue where I was in dispute over the item not being received and as that was being processed an item arrived. However how you can deliver a cheap and tacky ring instead of 2 garden chairs I have no idea. I’m trying to re open this case or at least file a 2nd one however there is no one you can contact or talk to from PP. the whole point of PP is to protect customers and it looks like they can’t even do that as they should be allowing a re open of a dispute. Anyone any ideas on how we can do this ?
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