I recently had my account compromised some how. The hacker gained access to my account and linked his card to my account. I'm pretty sure it was probably a burner rechargeable gift card or something similar. He then transferred $1700 from my balance to his card. After a few days and several conversations with support they, the investigation concluded that the transfers were unauthorized and agreed to refund me in full. I was absolutely elated. I had seen so many horror stories of PayPal refusing to issue refunds for similar problems. My mood quickly soured when the refund didn't show up even though it had been processed. After another day of talking with customer service, I came to realize why. I kept getting the line that the refund could only be issued to the original funding source. This is plainly stated in the transaction to have been my PayPal Cash Plus card and thereby, my account balance. However, I was informed that they, in fact, had sent my refund to the theif's card and claimed it was the original funding source. Just when I thought the frustration and anxiety were at an end, it begins all anew... Has anyone else had this happen to them? If so, how was it resolved? Any help would be appreciated greatly...
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