Hi, I have my wedding gown via a UK second-hand wedding dress website. I never wore my dress but it was bought as a sample sale. I listed the dress as a sample and stated it was worn in the store and it was not in perfect condition. The buyer has received the dress and is now not happy with the gown due to the few signs of wear it has and has filed a claim via PayPal, requesting the full refund. I just really want to understand where I stand in this situation, should I refuse to refund and let PayPal decide and if I do how much will PayPal be in my favour? Any advice would really be appreciated it as I am stressing out about this. Thank you!
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