Keep messaging Paypal to resolve this. I had to wait a month to get Paypal to give me a full refund. Do not settle for partial payment, they are scammers they deserve zero dollars. Do not send the item back, others were out the shipping costs and never received anything from the company.
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Update on my claim. Paypal has given me a full refund! I highly recommend making a claim and DO NOT accept the tiny refund amount from the company. It took a month of waiting and I messaged Paypal about my claim. That day a rep called me and gave me a refund. I explained to her about the scams and this community post. So hopefully ev3eryone will get their full refund!
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Same thing with me, they just push it a day later each day. Original resolution date was August 25th, it keeps moving, now it's September 14th, but tomorrow it will probably be the 15th. Sad when Paypal drags their feet, and lets scammers take advantage of buyers.
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quoted from Paypal "If an item doesn’t arrive or is significantly not as described, we will help buyers get a full refund." So in my opinion this qualifies as "significantly not as described". Yet Paypal is dragging their feet with many people from this same seller.
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Paypal keeps pushing back my "resolution" date on my claim page. I placed my claim on August 20th.The first "resolution"date was August 25th, now it's been moved again to Sept 9th. There is also nowhere on that page to submit any more comments or info. There are dozens of people ripped off by this seller, I have provided the proof on my end and yet Paypal drags it's feet. Meanwhile the seller scams more and more people and we are forced to wait with no updates on our situations. Paypal has let me down with their " buyers protection".
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I currently awaiting their "judgement" The seller has offered 20% of my payment back. They are "worried about my "rights and interests". This falls under buyer protection if I read it correctly. Covered example: You bought a book, but received a DVD. I showed the proof of the advertisement and a picture of what I received. I also linked a fraud site that had 7 people with the same situation as me, from the same seller. Well I bought a 32 inch hand made doll and got an 8 inch rubber toy. We will see if they really do protect the buyer or if they will side with these scammers.
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