I am facing a weird and serious problem with my PayPal account. I did business with a client and she paid me 4 to 5 times against Graphics Designing Services rendered by her. On 29th of July PayPal opened case against all of these transactions and my funds were put to hold. I was asked to submit proof so that the matter could be resolved. At first it seemed like PayPal initiated the claims on their own as a security measure. Albeit, I provided all the proofs and screenshots of conversation with the client including emails. After two to three weeks PayPal decided one of the cases in my favor and the amount against that claim was subsequently returned to my account and rest of the claims were still under review and their funds were still on hold. While I was waiting for an outcome for the pending cases I received different emails from PayPal pertaining to the cases under review. It said that the buyer has filed a claim with their financial institution that they did not authorized the payments and filed a charge back. On receipt of the emails I checked my PayPal and all of a sudden my account balance went down again and I was fined a charge back fee of CAD $20 per case along with the original claim amount. I have two questions: How in this world they buyer was able to send me money without their authorization. Why I am being charged twice? First at the time when cases were opened and secondly, at the time buyer filing a charge back with their financial institution. I also contacted buyer and she said she didn’t initiated any of the claims and she was locked out of her PayPal and cannot sign in. I had provided all the details and screenshots to PayPal and it is evident that the buyer herself sent me the money. Please help!
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