I understand the importance of this matter. It'll be best if you could communicate with the Team responsible for managing cases in Resolution Center. When cases are ongoing, you have 20 days to communicate with the other party, but if it cannot be resolved, the dispute Should have been escalated into a claim within 20 days after opening the case so PayPal can investigate it themselves. Appeal should also should have taken place within 10 days of the case closure. Message PayPal.
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