I ordered an item, after 45 days with no comms or tracking info I began dispute, vendor then provided tracking number and I received the wrong item 60 days after payment.( ordered free standing Apollo rocket floor lamp ,they sent a child's lego type rocket toy marked "8 yrs up") Because PP received tracking info from the vendor they consider the case closed and I cannot seem to dispute the fact that after 60 days they have sent a completely different item worth around a quarter what I paid and of no use to me whatsoever. Is there any way I can take this further with PP ? It seems they have rejected my claim on the basis the vendor supplied tracking info regardless of the fact they sent an unrelated/different item. Any help would be great as I feel this vendor acted deliberately fraudulently and it seems PP have left me out of pocket with no protection.
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Hi guys, I bought a $90 floor lamp over 3mths ago and after 45 days when nothing had arrived I contacted Paypal and requested a refund via the resolution centre. After this the seller in China sent tracking info and after a further 3 weeks an item finally arrived in the mail but it wasn't what I ordered - it is a child's small Lego toy for 8yr olds - this is not what was ordered and is worth a tiny fraction of what I paid for the floor lamp. I cannot seem to make any further contact with Paypal to let them know this has happened and request a refund as the seller is an obvious scammer. The resolution centre just says there is a dispute pending with an expected finalisation date of August 29th. I want to let Paypal know that the seller has sent a toy instead of the lamp ordered and paid for over 3 mths ago and request a refund which was what i originally asked for via Paypal. Can anyone out there advise me what steps to take here or what to expect from Paypal next?. Cheers JH
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