I Have had exactly the same problem and am unable to actually contact anybody of any use or that isn’t a damned bot! Paypal declined the dispute case and clearly have did not read the details and in doing are complicit to fraud and scam selling! I ordered an item in good faith via an advert on Facebook and paid using paypal, mistakingly thinking PayPal protects its sellers from fraud. the item was 2 x camping chairs that cost approximately $45. What was received months later was 2x $5 hammocks! I raised the dispute and the fraudulent seller offered half of the cash back, I declined and the seller then said they would offer full price if I sent the item back to china. I declined to pay for the shipping as it would cost more than the item. Furthermore, this would place the item back into the hands of scam artist that would simply resell it fraudulently and make their money all over again! I advised that if they want the item back they can arrange shipment and collection as I will have no part of a scam. Paypal have declined the refund thusawarding the fraudsters my money meanwhile I have a bag of useless string and a $45 space in my finances! If anybody knows how to actually speak to someone please advise.
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