Agreed. We had charged a customer for services and the builder would not let us do one of the tests so we issued a partial refund. I noticed Paypal didn't reverse their fees to that portion of the refund like they normally did so I called to make sure I wasn't missing something. Yeah, new policy.. Paypal keeps the transaction fees whether you do a partial or full refund. That seems criminal to me. Needless to say, I'm done using Paypal for my business effective immediately!
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