Well, you may add me to the list. I (Mr. Careful 🙄) fell for it as well. I had the same experience, same actions, then submitted my request to PayPal on 8/5/20:
"Re: Clorox scam
I placed order on 31 July in the amount of $52.18 with PayPal. Credit card was charged a different amount of $59.00. I received notice from PayPal that order was shipped with a USPS tracking #. When I tracked, I found the package with that number was already delivered on 29 July, 2 days before the Clorox order was placed (copy attached). I logged into the reputed Clorox website <Edited>, where I placed the order. All references, contacts and credentials appeared in order. I reported the problem through the online customer service (copy attached). Having received no response, I investigated further to find that cleankish.com is a fake online store claiming to sell Clorox wipes and other disinfecting products.
Therefore, I report this to you for your records and request that this transaction be canceled and the $59.00 charge be refunded.
Thank you for your consideration and assistance."
My last PayPal Response:
"Hello <DES77>,
After having reviewed all the details, and based on the information we have to date, we have to deny your case. This decision was made because the dispute was submitted with insufficient information/documentation to support the claim and we were unable to obtain the required information/documentation after requesting it from you."
All my responses were complete and on point, just like y'all. So, "as a valued customer, we want to give you an opportunity to provide us with additional information that could change the outcome of this case. If you have information that may help us decide this case in your favor, please send it to us. To provide us with additional information, go to the Resolution Center."
I am proceeding to the Resolution Center. If anyone who has already gone through this drill about your Clorox dispute and has some guidance, I would most appreciate it. Thank you.
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