There is a company that billed me recently to renew its services. This was an "authorised" (by me I guess) payment, according to Paypal, when in reality this was an unwanted payment from my side, which I did not know about. I did subscribe to a service a few months ago through Paypal and it was meant to be a one-off payment for a limited period of time. After this time ended, the company billed me again for a new period and Paypal paid them, though I never allowed this payment, and even though when I did pay the first time (the one-off payment I did for that limited period of time) it was clear this was the case (it was not to be a recurrent payment) Despite all this, Paypal paid to this company and when I appealed, Paypal still said this was an "authorised" payment by me, which is clearly not the case, and also, Paypal has closed the case and rejected a refund. Meanwhile, I have contacted the company in question and they have agreed to a refund, but now they say they can't do it because Paypal has an appeal open at the moment, so they suggest Paypal closes the "so called" appeal. Now, it's been a few days since Paypal did let me know the case "was CLOSED". So what is going on here? I did a one-off payment for a service for a limited period of time, they renewed without my consent this service through Paypal (and Paypal gave away my money to them without my consent too) TheN I contacted Paypal and asked for a refund. They declined without any explanation, just saying case declined, and also, CLOSED. At the same time I contacted the company in question and asked for a refund, and they said they would refund me, because they knew it was a dishonest move that could lead them into trouble, but they also say they can't proceed with the refund because there is an open appeal in Paypal and therefore they are not able to refund the money till it's closed. Paypal told me a few days ago the case was CLOSED. What is going on here? How dishonest are all these big companies? What "appeal" is still open if Paypal has already declined a refund from their side and told me the case is closed? How can I follow the instructions of the company in telling Paypal to close the appeal, when Paypal itself has told me the case is closed?
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