The story begins with that I sold an item on Ebay.fr to an Ebayer based in Mexico (Ebay nickname ''prado.<removed>''), I posted the item and the item was successfully delivered to the Buyer. The Buyer left a positive feedback on Ebay. Everyone seemed to be happy.
However, the Buyer did not miss the chance to raise a claim on PayPal by choosing the reason ''item not received''. Well, I thought it was a joke, and of course did all the necessary job to provide any kind of proofs of delivery via PayPal, plus I mentioned the fact that the Ebayer left a positive rating on my Ebay page. I wrote 4 times to Paypal team to ask them to close such an obvious case and their response was '' we can see that your item was successfully delivered and we've passed your message to our claims department, they will close your case soon ''. Then I emailed them again and all of a sudden I acknowledge that my case took a different twist - it actually got a chargeback issue, meaning that the Buyer asked his credit card issuer to cancel the transaction for the reason he has never received the item. ... Please read through the end!
Till the very end, I was pretty much sure the truth was going to be on my side, but guess what, to my big surprise, PayPal ruled in favour of the Buyer (case ID: PP-D-75091009). I obviously filed and Appeal and expect some common sense from PayPal claims team. I would have also expected some direct (phone / email) assistance from PayPal claims team as what I am facing here is a pure fraud technique.
All this to tell you that I've come across with a scammer and that in itself is very unpleasant and unfortunate as the Buyer managed to get his item for free only because PayPal ruled in his favour (case ID: PP-D-75091009) by refunding him in full and I was left without any EUR and now asking myself whether to quit PayPal after 10 years of selling & buying experience with them. As my feeling tells me that PayPal is simply encouraging scammers and fraudsters to use their basic and simple technique which is called ''chargeback''. I really hope I am wrong.
If anyone has got some direct email contacts or phone numbers from PayPal claims team (other than 'chargeback - response at paypal dot com'), please feel free to share. Sellers pay huge fees here, so there should be some close and thorough assistance. Thank you!
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