I purchased 2 items from them ($149), using PayPal. Unlike some of you, I did actually receive items... INCORRECT ITEMS. I immediately contacted their support email provided. They asked me for photographic proof. All sounds like a normal process. They said they need to check with their warehouse. Then they replied to me, "We checked with the warehouse and we sent the correct items." FRAUD! HOW THE HELL CAN YOU SAY THAT WHEN I PROVIDED 100% CLEAR HIGH RES NON DISPUTABLE PHOTOGRAPHIC PROOF OF THE PACKAGING, ALL LABELS, AND THE ITEMS WHICH ARE AS INCORRECT/DIFFERENT AS NIGHT AND DAY?!?!?! FRAUD! I have asked them in SIX different emails to provide their business name and website address. Everytime they completely ignore and talk around my request. FRAUD! They emailed me a copy of my order which correctly identifies my true order. The title line of the items are ordered, the kiteral verbiage, DOES NOT REFLECT WHAT WAS SHIPPED TO ME! FRAUD! I reiterated what I ordered, how they confirmed the order I paid for, but could clearly see what they sent me did not match what I ordered. I asked them a simple question, 2 times... "Could you please explain why you say you sent me the correct items?" In the email I included the photos of what was sent to me and I found a random image online of what they should have sent me so that they can see, WITH THEIR OWN EYES, SIDE BY SIDE, THE DIFFERENCE BETWEEN WHAT THEY SENT MW AND WHAT THEY SHOULD HAVE SENT ME. Their response... "Sorry for any confusion, we checked with our warehouse and we sent you the correct items." OMG FRAUD!!!! They continually copy/paste the same generic response to me, they truly DO NOT CARE! There have been around 30 emails like this that clearly prove them in the wrong. I went to my bank and my bank said I only had 45 days to dispute... how convenient it took them about 2 full months to send my items. They are so fraudulent that they must know about random bank rules like this. I can't report a problem until I know one exists... 2 months later... I worry about PayPal right now. Everyone is saying to go to the Better Businesses Bureau and give PayPal very bad reviews for how poorly Paypal has been treating people since they closed down all phone support due to Corona. I agree, I will be filing with the BBB. The fact that there is not 1 human answering any calls for Paypal, A BANK!!!, IS ABSURD. Banking and online transactions continually take place. Paypal is taking advantage and making more money by not staffing employees. I dont want to file the electronic Paypal dispute because, as many of you have said (and I know), as long as the automated dispute process sees any tracking number provided as delivered, they AUTOMATICALLY FAVOR THE SELLER! ABSOLUTE BULLS**T!! I have had positive success with disputes in the past, using Paypal, as long as I spoke with a human. But now, no matter how overwhelming your proof and case are, you waste your time providing all the information. Paypal currently DISREGARDS EVERYTHING YOU SAY, AND UNEQUIVOCALLY PROOVE, as long as a simple tracking number shows as delivered. How does a delivered item (if it was actually delivered) justify the incorrect item, a damaged item, a partial receiving of items, etc??? IT DOESN'T!!! Yokawa Net Ltd is ABSOLUTE TRASH!! PAYPAL, You have FAILED YOUR USERS/MEMBERS, HORRIFICALLY!! If you do not get your employees answering phones again VERY SOON to support all of your valued members/customers, you deserve to fail, go bankrupt and out of business! Paypal has lost almost all respect by ALL OF THEIR USERS! Sorry for any typos... /end
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