thank you for the response, and advice I will respond to the dispute as I mentioned before the buyer has changed the reason for asking for the return since ebay closed the case., do you know if this will be taken into account and does the buyer have to prove their claim. As I have asked several times and they are just saying it does not work which I know it does. I suspect its more the case that they do not know how to use it properly, which is not my fault. Its like buying a car and then taking it back because you cant drive.
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