I feel your pain - Let's keep this thread alive !!!! Compromised hacked, fraud, suspicious activity on my account - informed PayPal - refuse to help ???? This is Day 15 of waiting messaging online chat, sending emails and basically burning up my time and not earning Been a loyal PayPal customer for over 10 years I noticed strange activity on my account on the 7th August. (now 22nd August and no further forward) I reported a problem immediately as 3 transactions had gone out of my account in the space of 30 minutes and pinged on my mobile phone, since transpires that further transactions have gone out plus a bank transfer to PayPal that I have been told by your agents, I don't know where I'm at, how safe I am or how they got past your security as I alone have the password. So they must have requested and got a reset. I could not get through on the phone to inform PayPal (tried 14 times) so logged it on message chat. I am a business eBay user that has been locked out of my PayPal account and my email address (Microsoft refuse to help, reset password for my email changed to one in India and will not let me in), I had to make a new PayPal account so I can still trade and managed to use the same email (after it was removed or changed on the old account) and changed password with 2 step verification on it. I have spoken to an agent once on the 17th or 18th but the call went dead after she left me on hold to speak to someone, I tried calling her back in Dublin by couldn't get through so I requested a call back through chat and told 24-48 hrs, they haven't called me. I have been with you for over 10 years and this is the first issue I have had and the customer service hasn't been the greatest to be honest, spoke to a dozen agents on chat, fraud department supposed to contact me within 72 hrs from the first day (7th) and no call received. All I would like is my old account closing, a PayPal statement so I can see what has happened, and funds either sent to my bank or to my new PayPal and the restrictions lifting from my new account (I have done all the checks etc) so that I am able to trade more efficiently please. Surely can't be that difficult, PayPal have my IP address, bank account details, Passport photo address landline and mobile number for both accounts old and new and all are the same up to 2pm on the 7th August on the old account. It has been going on for 15 days now and nobody will call me after saying they will and I message everyday and only get a reply on chat at approx 3am at the most inconvenient time as to not get a response. How can we get this sorted ? I have tried calling, sent emails, contacted through message chat, messaged through Facebook and even opened a Twitter account and still nothing getting done or even contacting me. I have tens of thousands feedback across two eBay accounts with 100% positive feedback, all sales go through PayPal and in turn PayPal have had a chunk from me. Why would this simple problem not be addressed, my (the PayPal loyal customer) be kept informed ? Just on the off chance that any PayPal employee that sees this feels that they could help me, which would be appreciated and could forward this message to the right department the case number is case number is PP-I-10937203 The first 3 transactions apparently have been refunded to my PayPal account I can't get access to - the rest I don't know yet ??? My mobile number is on my old account, new account, every chat message, emails that I have sent, Facebook message, Twitter message etc etc No replies from any of them. Happy to lock your account keep your money and let you sit there pulling your hair. Tried every method I can think of to get help sorting this, so anywhere else please reply to this thread Short of seeking legal advice I don't know what else I can do ?
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