Hi All, So I'm helping my son sell his Lego's online and we are using my Paypal acct to receive funds. The Lego selling platform uses universal stock numbers and photos so there is zero confusion on which Lego you are selling or buying. Long story short, the buyer got the item, waited just over a month to file a claim requesting money back for "item not as described." I replied asking what the problem was with zero response. I replied again, zero response. So then I, the seller, am the one who escalated the claim to Paypal hoping they would see the buyer was not actually interested in resolution. The buyer still said zero. Paypal asked me to respond (I guess assuming the buyer escalated the claim) and within 10 seconds of filling out their "more info" section, I got a reply that they had sided with the buyer. NOBODY REVIEWED THE CLAIM IN TEN SECONDS. PayPal ISN'T ACTUALLY REVIEWING THE CLAIMS! How is this possible? This is a tiny little $10 dollar item, but as a parent trying to teach my kid about ethical and responsible commerce, this is crap. Especially on the part of PayPal who clearly did not review the case. This buyer clearly knows how to manipulate the timing to get things for free. Do I have any recourse after PayPal closed the case?
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