What I did is I created a new paypal account using a different email address just so I can give myself a fighting chance to even chat with them. After creating a new account, I started communicating with them through chat, which they usually reply to, maybe around every 10-12 hrs. Long wait but at least someone's replying to me. Try doing that and explain what's going on.
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I haven't gotten hold of a live rep to talk to yet but I'm communicating to them through chat. Took so long for every replies but at least someone is looking into my concern which is exactly the way you described it.
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You have to contact paypal. I did that too on my last transaction that turned out to be with a scammer. I have an ongoing case with paypal regarding it. They advised me that the transaction is not showing up because i paid as a paypal guest. I'm still waiting for a resolution from paypal.
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So I used to work abroad and created my paypal account using my phone number from that particular country. I moved back here on the US and completely forgot my password. I wanted cancel a fraudulent transaction but I can't log in. I tried re setting my password and it's sending a code to a phone number I no longer use. I tried contacting paypal but customer service is not available due to covid. Was given an option to chat with them but I am required to log in when that is exactly my problem! How am I supposed to stop scammers from getting my money Paypal????
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I have the same exact problem right now! I ordered something off the website and I noticed something suspicious so I asked to cancel it and refund me back. No response. So I contacted paypal and provided the transaction id on the receipt and it says the item has been delivered 2 days prior to when I even placed the order. Customer service from the website gave me a totally diff paypal transaction id to provide. Still awaiting response from paypal now that the transaction id is actually different from the one I initially provided them with.
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