I have been in the message center with PayPal's customer service for days now, because my account is not limited but every attempt at using it is rejected. I have been told repeatedly this is because my transactions are being flagged as "risky" by their automatic system, but they cannot tell me why this is happening. Every transaction I have attempted has been with a major reputable international corporation (Both Walmart and Blizzard Entertainment.) I opened my issue with customer service on 7/31, at 8:42 AM. Since then, my questions have not been answered, I have had SEVENTEEN different customer service representatives in the chat, and I have been outright lied to multiple times. In addition, the best suggestion I have gotten for fixing my problem is to not use PayPal at all - PayPal is such a pathetic disaster that their only way to fix a problem is to tell me to abandon their system entirely. I was told I would be called by an account specialist, who when I answered the phone immediately hung up on me without a word. Representatives in chat will not acknowledge this. Later, I was told that they needed further information from me, but couldn't take that information over the chat. That I would need to call customer service and take care of it, and I was provided with a phone number. When I asked how to get a person when calling that number (as I've called it before, and the automatic system tells me to go to the website and then hangs up the call), the representative I was speaking to told me this: "It will take sometime on that phone due to Covid-19, we have limited staffs in chat support and our phone support centers are non-functional due to governmental regulations. Kindly do get back to us after lockdown through phone to get this fixed." Mind you, this means they told me to call a call center that is shut down, after having someone from that call center call me and hang up on me. Outright lies. I have also been asking for a way to file a formal complaint about these lying customer service representatives, and instead of acknowledging my questions, they instead repeat earlier statements about their automatic security, and barely seem to even speak English. The latest statement from PayPal about my issue is as follows: "<removed>." I have no idea what <removed> is, and can find no reference to it. I suspect this is an internal tool they use and that I was told this by mistake, further proving the utter incompetence of the customer service staff. For reference, here is the name in chat of every lying customer service agent I have had the mispleasure of dealing with. If anyone knows a way I can file a formal complaint about this, I would appreciate it. If any of you know how to get on the phone with someone at PayPal, I would also appreciate that information. Every single one of these agents deserves to lose their job. 1. <removed>
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11. <removed> (The liar who told me to call, and then informed me when pressed that calling would be useless)
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