Hi @,kamkam44
Thank you for your post and welcome to the Community Forum!
In general, something like this can happen is your email address is not confirmed, or if you have received the payment into a different currency. Here is some information that can help:
How do I confirm my email address?
How do I change my primary currency?
What does the status of my payment mean on my PayPal account?
I hope this helps!
Martina
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