I have been trying for 5 days now to respond to refuse a partial refund offer. I did purchase through Facebook but the case is showing in the Resolution Centre. I even tried calling Paypal over 2 days and spent a total of 4 1/2 hours on hold only to be told that PayPal would not talk to me because I am not the primary account holder. I understand they are trying to protect our account but now I have only 1 day left to respond and am running out of time. I also sent an email but have heard nothing back. I am out of pocket over $50. What else can I do to try to sort this issue.
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