I opened a case to dispute the infamous @DeWalt tool scam. The case was settled in favor of the seller because the seller proved that a parcel was delivered, via tracking info. The parcel I received contained 5 breath masks. I provided scans of the order and the received merchandise to PayPal. I tried to appeal the case. In the Resolution Center, there is no link to appeal a case. I tried 3 times to use the "I want to report an issue that's not mentioned" link. All three times, when I submitted the issue I received a "Looks like something went wrong on our end" error. And for each time I tried this, a new closed case was added to the Resolution Center summary of my cases. It appears as if PayPal is intentionally making it difficult for customers to obtain help. Either that or they need to give some attention to their website programming. I found a "solved" case for the DeWalt tool scam in the forum. By following the instructions from the PayPal rep who provided the solution, I ran into another dead end. It appears that PayPal is willing to allow scams like this to be implemented through PayPal. This seems to me to make PayPal a complicit partner in the scam. I will open a dispute with my credit card company to deny payment to PayPal. I've documented all of the steps I've taken, and PayPal's response, and will provide that information with my dispute.
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