I am just going through the same thing all you guys are saying. I did get several people on the phone who told me , no problem, just send in the additional documentation, gave me an expedited email address that didn’t work!!! I have had to do all my investigation that shows I did not receive the item and then I get a Denied Claim email. Took the sellers scammy word for it although UPS sent me documentation stating it was NOT delivered to me . About to contact an attorney as my last resort.
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