Same. I am in shock as I have been a PaylPal customer and also used it for vendor services for several years. I also have monthly subscription payments through PayPal. I bought the same scam dog pool (from tercy.com, which looked to be a US company at the time...store disappeared when I got the "pool" aka dollar store drinking bowl) after months of waiting (Also, the message option to paypal for customer service is beyond subpar) PayPal just denied and closed the case...my first case ever. They stated I had to send the item back with tracking number which is $20ish! Clearly, they value the patronage of these scam companies more than our business. I had denied a credit from the vendor of 65% (item, not shipping). Because it seemed INSANE to pay $17ish for what I received. I am so nostalgic about my PayPal account. But I just can't morally support this. I feel like I have no choice but to close my account and move to one of the other many options. My advice (unbelievable) is to take the partial credit from the company. I was so sure PayPal would do the right thing, but clearly I was wrong.
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