I have exactly the same problem. There is an invoice pending from a random Russian fraud ring, I have reported the fraud, Paypal said they're investigating. But look at what has happened in the months since I reported it: 1. I have heard absolutely nothing back 2. I cannot cancel the invoice. The Activity screen doesn't let me, even though Cancel is shown (it does nothing, on any computer or browser). I have 15 pages of utterly useless Customer Service chats where some person (or bot) just pastes the same steps dozens of times despite me posting screenshots proving the obvious steps DO NOT WORK. 3. I emailed paypal using their online contact form and have heard nothing back for days. Since the scammer's invoice came in, every time I log into Paypal, I have this huge (fraudulent!!) "invoice" sitting on top of my Activity page which I cannot cancel. It sits there glaring at me, an ironic testament to the utter futility and incompetence of Paypal's broken invoice and support system, and the incredible brokenness of the online chat system. I cannot get through to anyone, and am wracking up dozens of pages of customer service chat where random people/bots keep posting the same inane list of steps anyone who has ever used a computer would have tried countless times (and which I tried countless more!). This is absurd beyond reason, beyond reckoning. It is so appalling it would border on hilarious if it weren't so dangerous. This Russian bot group is scraping public WHOIS data for domains around the world and issuing fake invoices left and right, and not only will Paypal not investigate, but I AM PREVENTED FROM REMOVING THE FRAUDULENT INVOICE. Doesn't this seem just a little bit maddening? Doesn't this seem just a little incompetent at best, and hurtful to your customers at worst? Please just let me and others delete these fake Russian invoices. I use Paypal a lot and the Activity screen is important to me. If this fake invoice remains there permanently, there is a chance I'll click it by accident one of these days and pay a scam ring somewhere. Please, just LET US REMOVE THE FRAUDULENT INVOICES FROM OUR ACCOUNTS!! Or do it yourselves so it's gone for good.
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