I am having a similar poor experience. Bought two sets of cast iron pan sets from a Chinese seller and received two pairs of broken sunglasses. The seller said I can have a refund only if I send the glasses back undamaged, an impossibility as they arrived with cracked lenses. I have taken photos and got letters from NZ post but paypal keeps sending me emails saying ‘ you can get a refund if you send these back to the seller!’ The seller has said however they will deduct for damage. I cannot win, and this has been going on for months. I send the same photos, emails and statuatory letters to show the seller should claim from China post and refund as instructed by NZ post but I get a new email saying - the seller will refund! No they won’t ! They will only refund for items sent in perfect condition as per their email stating this clearly. This is so wrong - I will never buy again from China and only use PayPal for companies with their own legitimate customer service departments. I am still replying with the photos and evidence. Will make an ombudsman complaint next. Hopefully, someone at PayPal will actually read my evidence and photos and common sense will prevail.
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