Yes,once you open a case with the BBB. They will send you an email confirming things. But it takes a few days, took them 3 to reply to me. Threw that email you will find out the deadline date that PayPal has to respond to them by. Me I had forgotten I saved that email. So after a couple weeks I wanted to check on things so I went back to the BBB site even without my case number. And it wasn't a problem they sent me another email which even allowed me to add some things about the lousy customer service from PayPal. Such as,how it says at the bottom of the PayPal page that you can get a copy of all previous messages for the past thirty days. But you really can't. Anyway hope your on the right track. The BBB should email you but no regular mail, if that's what were thinking. Sounds like, if it's been sent out, that you now know the deadline dates, and it's just a waiting game.
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