What's sad is like you I too have had this issue. I reached out to paypal and what I had to say was not taken into account they backed the seller. Why? Because they provided a tracking number that showed delivered. I ordered a grill, weighs approx 98 lbs. The tracking number was for a package that weighed 1.5 lbs. It was left at reception and signed for. All PayPal had to do was look and see #1 the vast difference in weights. #2 look and see that I live in a house (google maps) and there is no reception area. #3. called me, emailed me etc about the case. Frankly I will never use paypal again for any purchase because of their lack of helping to protect me from fraud. I am now out over three hundred and fifty dollars. If anyone with PayPal would reach out and listen to me they would see and understand I did not get my product and the seller should repay me in full.
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