Hi there, I received a notice that you commented but have since deleted my PayPal account and recreated another one on the community in order to answer your question. Yes, I did finally receive a refund for the amount. SEVEN weeks after they took the money out of my bank account. I don't think PayPal would have done it willingly though. I filed a complaint against PayPal with my bank and they proceeded to investigate the charge, I also filed a complaint with the US Better Business Bureau and they looked into the charges for me. Suddenly PayPal was responding to my emails about the refund. I explained again that they are not entitled to the private information of a non-account holder, and I am not authorized to provide such private information for a third-party. The "customer service" rep (if I can call them that) said they would note my complaint with managers and a couple of days later I received a notice that a refund would be processed. Each time PayPal asked me to re-provide information they already had for me multiple times over (photo id, an explanation of the charge, my verified address, etc.) I started uploading just a screen shot of the Cancelled order with the vendor, instead of any other documents. It's so ridiculous, but before I got emails asking if they could help me solve my problem, PayPal's bot gave me a "checkmark" saying the document I'd provided to them had been verified and no longer required. Honestly, PayPal is a garbage system. I believe this is one of their ploys to make money. As long as our money is out of our bank accounts and in theirs, THEY are the ones earning interest on it. When they do this thousands of times over and it adds up to a lot of money for them. Unless people stop using them and delete their accounts. Good luck to you! I'm deleting this new account again so won't be replying to further messages re this post.
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