Hi @SadMom,
Sorry to hear you have not received your item. Do you see the option to 'Appeal' your claim through the Resolution Center of your account? If so, please try this. Also, make sure that you have opened the correct case, 'Item not Received'. If you still need help, you may want to reach out to our support team over on Facebook https://www.facebook.com/PayPal or Twitter https://twitter.com/AskPayPal.
Hope this helps,
Siobhan
... View more