The advice about avoiding scams is great, but I want my money back and I want to see this scammer banned from PayPal. But the seller won't respond to my emails, and I don't think PayPal is doing much to help scammed customers - they're nearly impossible to reach and their feeble approach to the sellers gives them time to switch company names or let deadlines for refunds pass. SO... here's what I'm doing:
1. I called my credit card company and spoke to a real person (yes, a real live person!), and explained the situation. They've initiated a case against them. When I finally received my package with the wrong puzzle, I called them and filled them in. I think there's a good chance they'll refund my money. It can't hurt to try. It did mean that PayPal closed their claim, but they weren't doing anything anyway.
2. Since PayPal is so hard to reach, I decided to try complaining by mail. I found the addresses of PayPal's headquarters and wrote a letter of complaint. I intend to tape one or two pieces of those crappy puzzles to the letters to show them what I mean. It might not do any good, but it'll make me feel better, at least! Here are the addresses:
Paypal Headquarters, <removed>
Good luck, everyone.
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