I placed an online order for bike with Hua Feng Trading Inc on June 20th, there was no delivery date confirmed by seller nor response to mail.
Raised dispute with Paypal, they updated a USPS tracking # provided by seller and closed the dispute in favor of seller.
Re-opened the dispute with paypal, they asked to get USPS intranet tracking report to prove I have not received the shipment. USPS is not agreeing to provide this report stating it's cannot provide to public. Upon request, they provided photo on mobile showing the tracking # and destination address which was different then my residence.
Paypal says cannot accept photo, instead will need complete report knowing the fact it cannot be obtained by public.
Finally reported the issue to my credit card company, they raised dispute against Paypal & have credited back the money.
Why cannot Paypal ask the seller to provide USPS tracking report to prove it shipped to right address instead of asking the end customer/retailer like me to prove I have not received the shipment. Is Paypal really serious in protecting the customers against fraudsters or favoring the dubious sellers ?
Just posting my experience so that it can benefit others before making transactions with these fraud sellers & how loopholes in Paypal rules/policies is used by some shady companies to cheat customers.
... View more