Here is the text of the email that finally provided the key to resolution! Please provide any information we ask you to send us within 10 days. If we don't hear back from you within this time frame, we may decide this case in the seller’s favor. To continue with this investigation, a report must be filed with a law enforcement agency or government organization. You may choose to contact your local law enforcement agency (such as your local police or sheriff's department) or you may choose to file a report with any other governmental agency of your choice. Examples of such agencies could include: The Internet Crime Complaint Center (www.ic3.gov) Your state's Consumer Protection office Your state police A Federal law enforcement agency such as the FBI or Postal Inspection Service A report to the Better Business Bureau (BBB) isn’t acceptable for this document request Filing a report with a law enforcement agency or government organization Contact a law enforcement agency or other governmental organization (either in person or online) to report the issue Report specific details regarding the item you received You must obtain a copy of a report from the law enforcement agency or governmental organization and provide it to PayPal The report must contain the following information: It should be on the agency's or organization's letterhead or contain a stamp or seal or some other information that indicates the report is official documentation It should clearly explain the details of your issue It must include the agency's or organization's contact information Any documents you provide may also be supplied to the seller.
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