Can someone give me some suggestions as to another way to get an issue resolved with PayPal? Back in March I ordered 10 rolls of Cottenelle toilet tissue & 10 rolls of Bounty paper towels for $38.99. At the end of June I received 10 tiny rolls of generic toilet tissue & no paper towels. I have filed several disputes & claims with PayPal only for them to close them in favor of the seller simply because I didn't provide a tracking # to ship the tiny rolls of tissue back which costs $45.00! Has anyone had success using a different strategy with PayPal? Or do I just chalk this up as a loss & say "**bleep** PayPal!"?
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Has anyone gotten any resolution for this issue? Back in March, I ordered what was advertised as "10 rolls (equal to 96 rolls) of Cottonelle Soft Cushiony toilet paper and 10 rolls of Bounty paper towels for $38.99". I finally received "some" toilet paper (10 tiny rolls of generic toilet paper) in June. I have been going back & forth with PayPal & the seller for 6 weeks now trying to get a resolution. First they offered me $5, then $10. Now I just received an email from PayPal yesterday (7/17/20) telling me that I'm being offered a full refund IF I send the product back to the seller which will cost another $45 and the address that's provided is in Chinese & they have to receive it by 7/25/20!!! The shipping time alone is impossible. PayPal doesn't seem to be helping, nor reading my complaint. I thought that they made sure that you got a full refund if the product you received wasn't as described! I've seen a lot of complaints about the same things - Product description vs actual product, Vango & PayPal not doing anything about it! I need a better resolution or I'm going to the better business bureau (BBB), the Federal Trade Commission (TFC) and consumer protection, and I'm going to sue PayPal for not holding up their end of the bargain!
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