I chatted with them a few times, and kept sending documentation that showed the item we sent to a different address, the items weighed significantly more that the weight that was shipped, and I even got the business who received the item they claimed was sent to me, to provide proof of receipt. It took some effort on my part, but PayPal eventually refunded me.
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To give Kudos back to PayPal, I was able to convince them to re-open my dispute so I can send them evidence that the tracking number provided by the seller was a completely different address.
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Add another scammed user. Seller provides a tracking number to an address with the same zip code. PayPal closes the dispute even though addresses don't math and product weight not even close. Now PayPal won't let me open an appeal, and won't respond.
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Did you ever get PayPal to resolve? I just had the exact same issue. the seller provided a tracking number for a different address for a product that weighed far less. PayPal closed my dispute, and won't let me reopen an appeal.
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