Hi Rosie. Sorry to hear about your problem. As I found paypal completely useless, I contacted via email all UPS CEO's in UK and US I found online. Finaly someone from US contacted me and delegated UK manager to take a look. He nanaged to locate missing parcel (amazon warehouse) and deliver it to the destination. This was quite long process but sucessful at the end. If you can, keep pressure on your courier, contact all people you find online. This was what I did. Regards Rob
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