This is the complaint I filed today with the Federal trade Commission https://www.ftc.gov/ . I think everyone should hold PayPal accountable: COMPLAINT AGAINST PAYPAL'S MATERIAL ABETTANCE TO FRAUD: I initiated claims with PayPal against two companies that, at first, did not send an item, but after the claim was initiated through PayPal, junk items--not what I ordered from the companies--was sent. This complaint is not about those companies which are clearly scam corporations, but about PayPal not honoring their claims of Buyer Purchase Protection and their obvious abetting fraud through their supposed refund process. I eventually got a refund for one item but I am still pursuing a refund for a second item ($65.99). Paypal is aware of the fraud a company by the name of Dongguan Shunfa Logistics Co., Ltd. is perpetrating. On their website, they have a community forum where this company is implicated in multiple fraudulent activities. https://www.paypal-community.com/t5/Disputes-and-Limitations/Fraud-Dongguan-Shunfa-Logistics-Co-Ltd/m-p/2251196. There are many more such discussions that can be found with a quick search of the word "Dongguan" in the forum. Even though Paypal is aware of their fraudulent practices, PayPal continues to serve them and protect their criminal activities by failing to uphold PayPal's Purchase Protection policy by means of the minutia of the process. Example: I file a complaint, PayPal requires specific forms to be filled out and I comply with all of their requests. The Dongguan... company responds with ridiculous offers, I refuse because I want a full refund, they send another offer (not a full refund), I refuse, they offer a full refund but require me to send the fraudulent item back to them, but the address is a fake address and it's in China--requiring me to pay for shipping to China to get $65.99 refunded. Paypal then requests another address from the company and on and on it goes. It is now August 17 and this has been ongoing from June 7th. This is PayPal aiding and abetting fraud and why I am filing this complaint against PayPal. PayPal claims simply that "If an order doesn’t arrive or it doesn’t match the description, we’ll reimburse the full cost of eligible purchases plus original shipping." This is obviously not true and by protecting fraud, PayPal commits fraud.
... View more