I sent a message to PayPal as well. The company finally replied showing a shipping tracking number showing that it was shipped. When I checked out the tracking information ot went somewhere else. I sent another message to PayPal two proof that I didn't receive my package. An email that I received about an issue with shipping, and a copy of the tracking information that showed the zip-code to where it went. I also let them know that I get notifications from USPS when I'm receiving mail/packages, and that I didn't get a notification on the day they said it was delivered. That a third proof right there. I was supposed to have been delivered on June 17th. I received the email about the shipping issue on June 20th. I tried to email the company and no reply. That's why I contacted PayPal. As you can see they responded to PayPal and not me.
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