Same thing happened to me and I am not sure if there is anything I can do about it. I ordered an item off of Facebook and ALWAYS use PayPal because I thought there was some security in that. I never received the item, and was charged extra for shipping (when shipping was free). My dispute was closed because the seller provided a tracking number (not MY tracking number but a made up one or an old one). The tracking number shows that the item was shipped before I even ordered it and it miraculously was delivered the same day that I ordered it. I tried to contact the seller myself but to no avail. And have been waiting out my waiting period only to log into PayPal this morning to learn that my dispute was closed and "not in my favor". I tried chatting with PayPal assistance but got stuck in a loop which put me right back into filing a dispute (in which they just say that it is closed). Ugh!
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